At Vsmeestore.com, we want you to be completely satisfied with your purchase. If you have any concerns or issues with your order, please review our Return & Refund Policy below:
1.1. Eligibility: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
1.2. Time Frame: You have 7 days from the date of delivery to initiate a return. After this period, unfortunately, we cannot offer you a refund or exchange.
1.3. How to Initiate a Return: To initiate a return, please contact our customer support team. Our team will guide you through the process.
2.1. Processing Time: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.2. Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
2.3. Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted.
3.1. Product Exchange: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer support team.
3.2. Incorrect Sizes or Colors: If you need a different size or color, we recommend placing a new order for the desired item and initiating a return for the original order.
4.1. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
4.2. Defective or Incorrect Items: If you receive a defective or incorrect item, we will cover the return shipping costs.
5. Contact Us
For any questions regarding our Return & Refund Policy, please contact us.